Step;What the Employee Does;What the System Does
1. Certificate Issuance;Create certificate → Nominal value, Type (digital/printed), Design, Quantity;Generates a unique number, records the author and time
2. Sending to Buyer;E-mail with PDF is sent automatically (includes a “Resend” button);Sets status to ACTIVE
3. Activation;Cashier enters certificate number during booking;Verifies status, deducts the full amount, changes status to USED
4. Accounting and Reporting;In the “Certificates” section, filter by dates → Export CSV;Generates a file for Excel/1C